TERMS & CONDITIONS

Last updated: February 2026

1. Introduction

These terms and conditions ("Terms") govern the provision of vehicle recovery and related services by NC Recovery ("we", "us", "our") to you ("the customer", "you", "your"). By requesting and using our services, you agree to be bound by these Terms.

NC Recovery is based in Salisbury, Wiltshire, and provides vehicle recovery, roadside assistance, vehicle transport, vehicle storage, and related services.

2. Our Services

We provide the following services, subject to availability and at our discretion:

• Vehicle breakdown recovery
• Accident recovery and scene clearance
• Roadside assistance (jump starts, tyre changes, lockouts)
• Electric and hybrid vehicle recovery
• Motorbike recovery
• Winch-out recovery
• Vehicle transport
• Vehicle storage

We recover vehicles up to 3.5 tonnes gross vehicle weight. We reserve the right to refuse any job that we consider unsafe, impractical, or outside our capability.

3. Booking and Acceptance

When you contact us to request a service, we'll give you a quote based on the information you provide. A contract is formed when we accept your booking and confirm we're on our way. The quote is based on what you tell us at the time of booking. If the situation is materially different when we arrive (e.g., the vehicle is heavier than stated, the location is different, or extra work is needed), we reserve the right to adjust the price and will let you know before proceeding.

4. Pricing and Payment

Prices are quoted over the phone before we attend. The price quoted includes the recovery or service as described. Additional charges may apply in the following circumstances:

• The vehicle or situation is materially different from what was described when booking
• Additional services are requested on-site (e.g., winching, additional transport distance)
• The vehicle is in a location that wasn't disclosed or is significantly harder to access than described
• Waiting time exceeds a reasonable period due to circumstances within your control

Payment is due when the job's done unless we've agreed otherwise. We accept cash, bank transfer, and card. If payment isn't received, we reserve the right to hold the vehicle until payment is made in full.

5. Vehicle Ownership and Authority

By requesting our services, you confirm that you're the registered owner of the vehicle or that you have the owner's authority to request recovery. We may ask for proof of ownership. We won't knowingly recover stolen vehicles and will cooperate with police if any suspicion arises.

6. Your Responsibilities

You are responsible for:

• Providing accurate information about your vehicle, its location, and the nature of the problem
• Removing all personal belongings from the vehicle before recovery (we accept no liability for items left in the vehicle)
• Ensuring the vehicle is accessible and that we can safely reach it
• Informing us of any relevant information about the vehicle (e.g., modifications, damage, hazardous contents)
• Being present or available by phone during the recovery process

7. Insurance and Liability

NC Recovery carries comprehensive goods-in-transit insurance and public liability insurance. Our liability is limited to direct loss or damage caused by our negligence during the recovery process. We aren't liable for:

• Pre-existing damage to your vehicle
• Mechanical or electrical faults that existed before recovery
• Damage caused by providing inaccurate or incomplete information about your vehicle
• Loss of personal belongings left in the vehicle
• Any indirect or consequential losses, including loss of earnings, loss of use, or any other financial loss arising from the recovery
• Delays caused by circumstances outside our control, including traffic, weather, road closures, or other emergencies

Any claim for damage must be reported to us within 24 hours of the recovery taking place, with photographic evidence where possible.

8. Vehicle Storage

If we store your vehicle, the following terms apply:

• Storage charges are calculated on a daily basis and will be communicated to you in advance
• We'll take reasonable care of your vehicle while it's in our storage facility, but we aren't liable for any deterioration resulting from the vehicle's existing condition
• You must collect your vehicle within the agreed storage period. If you fail to do so, additional storage charges will apply
• We reserve the right to dispose of uncollected vehicles in accordance with applicable law after giving reasonable notice
• Access to stored vehicles is by appointment only

9. Cancellation

If you cancel before we've dispatched a vehicle, there's no charge. If we're already on our way when you cancel, a callout fee may apply to cover our costs. If we've arrived on-site and you cancel, the full quoted price may be payable.

10. Force Majeure

We aren't liable for any delay or failure to perform our services due to circumstances beyond our reasonable control, including severe weather, flooding, road closures, accidents, civil disturbance, strikes, pandemics, or government restrictions.

11. Complaints

If you're unhappy with any aspect of our service, please get in touch as soon as possible:

• Email: info@ncrecovery.co.uk
• Phone: 01722 466784

We take all complaints seriously and will investigate and respond as quickly as possible. We aim to resolve all complaints within 14 days.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to These Terms

We may update these Terms from time to time. Any changes will be posted on this page with an updated revision date. The Terms in effect at the time you request our services will apply to that service.

14. Contact Us

If you have any questions about these Terms, please contact us:

• Phone: 01722 466784
• Email: info@ncrecovery.co.uk
• Address: NC Recovery, Salisbury, Wiltshire