Privacy Policy

How we collect, use, and protect your personal data.

Last updated: 6 October 2026

1. Introduction

NC Recovery is a trading name of G2 Logistics Ltd, a company registered in England and Wales (company number 15971734), with its registered office at St Marys House, Netherhampton, Salisbury, Wiltshire, SP2 8PU. In this policy, "NC Recovery", "we", "us" and "our" refer to G2 Logistics Ltd trading as NC Recovery.

We take your privacy seriously. This policy explains how we collect, use, store, and protect your personal data when you use our vehicle recovery services or visit our website at ncrecovery.co.uk. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data Controller

The data controller responsible for your personal data is:

Legal entity: G2 Logistics Ltd (trading as NC Recovery)
Company number: 15971734 (registered in England and Wales)
Registered office: St Marys House, Netherhampton, Salisbury, Wiltshire, SP2 8PU
Email: info@ncrecovery.co.uk
Phone: 01722 466784

If you have any questions about this privacy policy or how we handle your data, please contact us using any of the details above.

3. What Data We Collect

We may collect and process the following personal data:

Contact information: your name, phone number, and email address when you call us or contact us through our website
Vehicle information: your vehicle make, model, registration number, colour, and location when you request recovery services
Location data: the location of your vehicle when you request recovery services
Payment information: payment details when you pay for our services
Website usage data: information about how you use our website, including IP address, browser type, pages visited, and time spent on the site, collected through cookies and similar technologies
Communication records: records of phone calls, emails, and other correspondence between you and us

4. How We Use Your Data

We use your personal data for the following purposes:

To provide vehicle recovery and roadside assistance services that you have requested
To communicate with you about your recovery, including providing updates and confirming arrangements
To process payments for our services
To comply with legal obligations, such as maintaining records for insurance, tax, and regulatory purposes
To improve our services and website
To respond to your enquiries and provide customer support

5. Legal Basis for Processing

We process your personal data on the following legal bases under UK GDPR:

Contract: processing is necessary for the performance of a contract with you (i.e., providing recovery services)
Legal obligation: processing is necessary to comply with our legal obligations (e.g., tax records, insurance requirements)
Legitimate interests: processing is necessary for our legitimate interests, such as improving our services, provided these interests don't override your rights
Consent: where you have given us specific consent to process your data for a particular purpose

6. Who We Share Your Data With

We may share your personal data with the following third parties where necessary:

Insurance companies: when processing claims related to your recovery
Police and law enforcement: when required by law or in connection with police-related recoveries
Relevant authorities: in connection with vehicle-related enquiries and recoveries
Payment processors: to process payments for our services
Garages and repair centres: when transporting your vehicle to a garage at your request
Our professional advisors: such as accountants and legal advisors, where necessary

We don't sell your personal data to anyone. We don't share your data for marketing purposes without your explicit consent.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Specifically:

Service records are retained for 6 years for insurance and legal purposes
Payment records are retained for 6 years as required by HMRC
Website usage data is retained for up to 26 months
Communication records are retained for up to 3 years

8. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

Right of access: you can request a copy of the personal data we hold about you
Right to rectification: you can request that we correct any inaccurate or incomplete data
Right to erasure: you can request that we delete your personal data in certain circumstances
Right to restrict processing: you can request that we limit how we use your data
Right to data portability: you can request a copy of your data in a structured, machine-readable format
Right to object: you can object to our processing of your data in certain circumstances

To exercise any of these rights, contact us at info@ncrecovery.co.uk or call 01722 466784. We'll respond to your request within one month.

9. Cookies

Our website uses cookies to improve your experience. Cookies are small text files stored on your device when you visit our website. We use the following types of cookies:

Essential cookies: necessary for the website to function properly
Analytics cookies: help us understand how visitors use our website so we can improve it

You can control cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

10. Data Security

We take appropriate measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. That said, no method of internet transmission or electronic storage is completely secure, and we can't guarantee absolute security.

11. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

12. Complaints

If you're unhappy with how we've handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority:

Website: ico.org.uk
Phone: 0303 123 1113

We would appreciate the opportunity to address your concerns before you contact the ICO, so please contact us first at info@ncrecovery.co.uk.

13. Privacy Notice

How we collect and use your personal information. Last updated: 06 October 2026.

1. Who we are

NC Recovery is a trading name of G2 Logistics Ltd, a company registered in England and Wales (company number 15971734), with its registered office at St Mary's House, Netherhampton, Salisbury, SP2 8PU. We are the data controller for the personal information described in this notice. You can contact us about your information by email at info@ncrecovery.co.uk or by phone on 01722 466784.

2. What this notice covers

This notice explains what personal information we collect when you use our recovery, roadside and vehicle storage services, why we use it, who we share it with and how long we keep it. It also explains your rights and how to contact us.

3. The information we collect

Job records: your name, contact details, location, vehicle details (such as registration, make and model), details of the breakdown, incident or job, and payment details.
Photographs: condition report photographs of your vehicle taken at collection and delivery, which may also capture the surrounding area.
CCTV: images recorded at our premises, and footage from cameras fitted to our vehicles.
Storage records: details of vehicles we store, the owner or keeper, and the dates stored and collected.

4. Why we use your information, and our lawful basis

To carry out the service you have asked for and to perform our contract with you.
To keep accurate records, take payment and recover any amounts owed, which is in our legitimate interests.
To record the condition of your vehicle so we can deal fairly with any dispute or claim, which is in our legitimate interests and yours.
To keep our people, customers, premises and vehicles safe and secure, using CCTV, which is in our legitimate interests.
To meet our legal obligations, such as health and safety, insurance, tax and accounting requirements.

5. CCTV

We use CCTV at our premises and cameras fitted to our vehicles for safety, security and to record what happens during a job. Signs are displayed where CCTV is in use. Footage is kept for a limited period and is only reviewed where there is a good reason, such as an incident, a claim or a security matter.

6. Who we share your information with

We do not sell your information. We share it only where we need to, for example with:

Insurers, brokers or clients who have instructed or are dealing with your job.
The police, DVLA or a highway authority where we are required or permitted to.
Our payment providers, and, if necessary, debt recovery agents or legal advisers.
Service providers who help us run our business, who may only use your information on our instructions.

7. How long we keep your information

Job records: 6 years.
Vehicle and storage records: 3 years after the vehicle is disposed of or collected.
CCTV footage: 30 days, unless it is needed for an incident, claim or investigation, in which case we keep the relevant footage until that is resolved.

8. Where your information is stored

Your information is stored in the United Kingdom. If any of our service providers process information outside the UK, we make sure appropriate safeguards are in place to protect it.

9. Your rights

Under data protection law you have the right to:

Ask for a copy of the information we hold about you.
Ask us to correct information that is wrong, or complete information that is incomplete.
Ask us to delete your information, or to restrict or object to how we use it, in certain circumstances.
Ask us to transfer your information to another provider, where this applies.
Withdraw your consent at any time, where we rely on consent.

To exercise any of these rights, contact us using the details above. We will respond within one month.

10. How to complain

If you are unhappy with how we have handled your information, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator, at ico.org.uk or on 0303 123 1113.

11. Changes to this notice

We may update this notice from time to time. Any changes will be posted on this page with a new update date.